Social
Human Capital & Labor Practices

Human Capital
& Labor Practices

% of actively engaged employees
71%                  81%
Management Approach

Employees are invaluable assets in our organization and propel our business forward. We are dedicated to fostering a positive corporate culture and work environment. Our employees must be treated fairly, and their individuality must be respected. We adhere to human rights principles and operate in accordance with laws and regulations as well as our internal standards. As stated in our Code of Conduct, all employees are entitled to equal opportunities for employment, appointments, and relocation regardless of ethnicity, religion, gender, marital status, or physical disability. Furthermore, our employees must never be forced into labor.

Happy Workplace

Osotspa’s “Happy Workplace” Activities are in accordance
with the Ministry of Social Development and Human Security guidelines, promoting a positive attitude and encouraging employees
to live a happy and sustainable life

2022 – Performance hightlights

Received Thailand Labor Management Excellence Award
(Thailand Labour Management Excellence Award)
Osotspa received the certificate of Outstanding Establishment in Labor Relations and Labor Welfare and the Thailand Labor Management Excellence Award for the third consecutive year from the Department of Labor Protection and Welfare, Ministry of Labor. The award was granted to the Company in recognition of its good practice in employee quality of life improvement and employee relations
Received Best Companies to Work for in Asia 2022 from HR Asia
for the second consecutive year

Good Labor Practice

Employees are invaluable assets in our organization and propel our business forward. We are dedicated to fostering a positive corporate culture and work environment. Our employees must be treated fairly and their individuality must be respected. We adhere to human rights principles and operate in accordance with laws and regulations as well as our internal standards. As stated in our Code of Conduct, all employees are entitled to equal opportunities for employment, appointments, and relocation
regardless of ethnicity, religion, gender, marital status, or physical disability. Furthermore, our employees must never be forced into labor.

Treating Employees Equally, Politely, and Without Discrimination

The company adheres to the International Labor Organization (ILO)’s principles of zero tolerance for discrimination and harassment, and respects the right of employees to form or join labor associations.

2022 - Activity highlights

Welfare Committee

Osotspa has permitted the formation of an employee association through representatives and a welfare committee. Elected by all employees, members of the welfare committee serve as employee representatives

Employees are the key stakeholders who drive business sustainability. In 2022, the Company collaborated with employee representatives and the Employee Welfare Committee to share dialogue and bolster relations.

Performance

During the collaboration with the representatives, 14 topics were discussed, including travel expenses, staff canteen renovations, living areas, and restrooms. Nine of those topics were agreed upon and resolved, resulting in improved employee well- being and morale at work.

Facilitating Staff Capability Development

It is crucial to strengthen employee capabilities in order to support domestic and international business growth. Hence, the OSP Academy was established by the Company with a focus on capability building. Additionally, with the rapid changes in the industry and trends of the digital age, it is even more important that employee capabilities be consistently examined and re- skilled/up-skilled.

To effectively deliver such knowledge, the Company employs a blended learning approach that includes classrooms, e-learning, coaching, and hands-on experiences through project assignments. This approach values lifelong learning and strikes a balance between today’s essential skills and those required in the future. A more detailed explanation of the Human Capital Development & Leadership program is available in the Corporate Governance section of this report.

The Company’s learning materials combine online media and interactive communication through applications as well as traditional classroom-based methods (Development Impact Journey), all aimed at expanding the knowledge of our future leaders. We have high expectations for employee performance and we are committed to creating a work environment in which employees can demonstrate their full potential. Our employees gain necessary skills through on-the-job training and experience to prepare them for future increases in responsibility and job complexity.

Digitalization and the Workforce

Osotspa has implemented an HR cloud digital solution, O-In-1, as a one-stop platform for HR processes and services. Employees can use their smartphones and personal computers to access the services at any time and from any location. The platform enables employees to manage individual tasks and work with the team through digital tools. Furthermore, the platform offers various activities that encourage employee engagement and foster a positive work culture, including awards and recognition of employee achievements.

Fast Forward 10X Project

A multi-dimensional organizational transformation program that includes work process improvement aimed at becoming more efficient, fast, and flexible. The program utilizes employee capability management to increase skill variety and knowledge and adopts digital technology to remain agile and progressive. This is to boost the Company’s competitiveness and support sustainable growth.

Agile Workplace

Amid pandemic-related restrictions on in-office work, the Company developed a digital infrastructure that facilitates efficient remote work, employing MS Teams, e-forms, and Office Smart Service Requests. In addition, for those who need to work at the office, we have a hot desk policy in place. This is to manage health and safety risks while also encouraging employees to be agile in a flexible workplace.
Osotspa also offers a wide range of employment opportunities. This supports the Company’s agility and flexibility, as well as the various needs of individuals and job requirements.

Flexible working hours

Osotspa has implemented flexible office working hours for employees since 2018. Employees are allowed to manage their work schedules at their discretion in accordance with the organizational values of morality and integrity. This practice increases productivity while maintaining work standards and responsibility.

Working-from-home arrangements

To ensure employee safety and the continuation of the business amid COVID-19 outbreaks, Osotspa has instituted guidelines for employees to work from home since March 2020. We have provided the necessary equipment, such as laptop,computers, office chairs, and mobile phones, as well as improved the Company’s communication channels, allowing employees to work effectively without having to come into the office. This saves our employees both time and money on travel costs

Breast-feeding/lactation facilities or benefits

Maternal and infant health is critical. Osotspa provides a private, clean, and safe room for female employees to collect breast milk.

Childcare facilities and contributions

Since 1976, Osotspa has supported employees by alleviating the financial burden of their children’s education via educational scholarships ranging from elementary to undergraduate levels.

PDF Download

Human Resource & Human Capital performance data 2019-2022.pdf
Average amount spent per FTE on training and development Workforce Breakdown.pdf
Workforce Breakdown.pdf