Product Quality and Safety
Highlight Performance
Beverage Finished Goods complaints were reduced by
Product Quality and Safety
Ensuring Mutual Growth Growing with our business partners through innovation “We are the key value creator in our interconnected economic chain and the driver of long-term mutual growth.” In a fast-paced and ever-changing industry landscape, OSOTSPA’s maintains sustainability by first ensuring that the company remains viable and positioned to grow even amid unforeseen events. OSOTSPA has proudly coexisted with Thais for more than a hundred years. We have been, and will continue to be, committed to creating and delivering long-term value by focusing on excellence in product and service quality. We empower our business partners, especially those who are local and/or small-scale. Equally important, in our view, is the fueling of innovation efforts, as this equips us to seize future opportunities.
Serving our customers with utmost
Growing alongside our suppliers
Gearing for the future
Serving our customers with utmost quality Osotspa’s business operations place a high value on quality.
For more than a century, we have delivered products that Thai people love and trust for their quality and health benefits.
Our commitment to producing high-quality and environmentally friendly products under our various brands requires daily collaboration among all of the employees at our subsidiaries.
The Company makes a concerted effort to ensure that its products arrive on shelves in Thailand and abroad at the appropriate time and in the best condition. An effective delivery process has a pronounced impact on maximizing sales opportunities and brand presencewhile also facilitating smooth operations for our customers and business partners.
Osotspa prioritizes consumer confidence in product quality. The Company’s Quality Management elements include a culture of outperformance among all employees, high-quality raw materials, and manufacturing processes aimed at achieving manufacturing excellence.
Our approach
In line with our commitment to operational excellence, we have a standardized system in place that complies with international food safety and quality standards and is used by all of the Company’s subsidiaries. Throughout the manufacturing cycle, we carry out quality control and assurance for each step in the process, from design to manufacturing and distribution. These include precise production control technologies, hazard analysis and critical control points, as well as regular audit and risk assessment mechanisms.
All employees participate in working towards common goals. High-performance work systems integrate efforts to continuously improve our normal business operations. The Company emphasizes quality services in order to guarantee the highest level of customer satisfaction.
Have a standardized complaint handling system in place and work diligently to perfect our production and provision of all products and services.
Welcome complaints and suggestions directly from consumers through its call center
and promotes cooperation among relevant business functions to ensure a timely response.
Performance Highlights
Standards & Certificates
As the global population has increased, so too has the demand for affordable, safe, and high-quality products. Thus, Osotspa has been relentless in its efforts to improve industrial and operational excellence. This is reflected in the international certifications that the Company has received, including GHPS (Good Hygiene Practice), HACCP (Hazard Analysis and Critical Control Point), Halal, and FSSC 22000 (Food Safety System Certification) for beverage products.
All beverage manufacturing sites continuing to improve in order to be certified with GMP/GHPS, HACCP and FSSC 22000
Our Standards & Certificates Beverage Production
| Beverage Production Plants | Standards & Certificates |
|---|---|
| 1 Huamak, Bangkok |
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| 2 Ayutthaya |
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| 3 Ayutthaya (Siam Bev Manufacturing) |
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| 4 Minburi, Bangkok |
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| 5 Thilawa SEZ, Myanmar |
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In addition to the Food Safety and Quality Certificates, OSOTSPA Beverage Laboratory has been accredited for ISO/IEC 17025 which demonstrates the laboratory has a satisfactory professional quality management system in place with the ability and competence to provide reliable test results.
For personal care products, the Company has received a number of global standard certifications, including GMP (Good Manufacturing Practice), Halal, ISO 9001 and ISO 22716 (Good Manufacturing Practices for Cosmetics).
Our Standards & Certificates Personal Care Production
| Personal Care Production Plants | Standards & Certificates |
|---|---|
| 1 Greensville Liquid, Ladkrabang, Bangkok |
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| 2 Greensville Powder, Ladkrabang, Bangkok |
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Continuous quality improvement is one of the key missions of the company. In 2023, Greensville - both the Liquid and Powder factories - invented and invested in various engineering solutions to maintain high product quality and prevent human errors. The solutions include, but are not limited to, the following.
End-of-line weighing scales to prevent shorting of product packs.
An automatic sensor system to detect missing balls of roll-on products
Handheld devices to scan QR codes and confirm that raw materials and quantities are correct; such devices are always used in mixing operations before loading to mixers
Automatic lot number generation of finished goods to prevent wrong lot coding
Genetically Modified Organisms
Osotspa places importance on the safety and quality of products that address the needs and health of our consumers. Our exposure to biotechnology, which can enhance the security of agricultural products by increasing yield,
Osotspa considers the mentioned benefits important. We continue to strictly adhere to the established regulations
resistance to pests and diseases, and resilience to climate change, can be considered non-significant. For the agricultural raw materials we source,
our vendors are required to comply with our “Raw Material Specifications” which include providing GMO-free or Non-GMO certification as well as laboratory testresults. We plan to implement a self-declaration protocol for natural-based raw materials and conduct random inspections on suppliers of our raw materials, particularly those with large purchasing volume.