Human Rights
Human Rights at Osotspa
Reporting of Human Rights Violations
2025
Note: The case was fully investigated and remediated. See "Reporting of Human Rights Violations and Confidential Reporting and Grievance Channels" below.
2025 Human Rights Targets and Performance
Note: The human rights risk assessment of Osotspa Group covers all 16 factories and operational sites, which represent all business operations across the Company's value chain, including business partners.
Operating in a value chain that is diverse in terms of labor, business partners, customers, and communities, Osotspa recognizes that managing human rights issues presents both challenges and opportunities. Key challenges include preventing risks related to child labor and forced labor, discrimination, and harassment, as well as protecting occupational health and safety, and safeguarding vulnerable and at-risk groups, particularly in the context of indirect employment, migrant workers, and external business partners' operations. At the same time, promoting human rights is considered an opportunity to enhance operational standards, strengthen stakeholder confidence, and support long-term sustainable growth.
Management Approach
Osotspa places importance on respecting human rights across its operations and supply chain, guided by internationally recognized principles. The Company integrates its human rights policy as a key pillar of its Environmental, Social, and Governance (ESG) strategy, and embeds human rights risk assessment and management into corporate governance, enterprise risk management, and responsible procurement processes to support a value chain that respects human rights and enhances stakeholders' well-being.
The Company conducts a Human Rights Due Diligence (HRDD) process covering policy development, risk identification and prioritization, mitigation and preventive measures, grievance mechanisms, and monitoring of effectiveness. A comprehensive assessment is conducted every three years, with ongoing monitoring of key risks based on their level of severity.
In addition, Osotspa promotes a safe, diverse, and equitable working environment and focuses on developing employees at all levels to enhance adaptability in the digital era. The Company is committed to preventing human rights violations through proactive measures, appropriate remediation, and continuous improvement of its human rights management practices.
Human Rights Policy
The Human Rights Policy covers operations across the entire value chain, including employees, contractors, business partners, joint ventures, mergers and acquisitions, as well as customers, consumers, and communities. The Policy places particular emphasis on at-risk and vulnerable groups, such as women, pregnant women, children, LGBTQI+ individuals, the elderly, persons with disabilities, migrant workers, third-party employees, indigenous peoples, and local communities who may be affected by business operations.
The Company's Human Rights Policy is aligned with national regulations of Thailand as well as internationally recognized human rights standards, including:
- Labor Protection Act B.E. 2541 (1998)
- Universal Declaration of Human Rights (UDHR)
- International Covenant on Civil and Political Rights (ICCPR)
- International Covenant on Economic, Social and Cultural Rights (ICESCR)
- United Nations Global Compact: UNGC
- UN Guiding Principles on Business and Human Rights: UNGP
- International Labor Organization (ILO) Declaration on Fundamental Principles and Rights at Work
- Voluntary Principles on Security and Human Rights
The Company places importance on a broad range of human rights issues, including the prohibition of forced labor, child labor, and all forms of human trafficking; non-discrimination and the prevention of harassment, including sexual harassment; respect for freedom of expression, freedom of association, and collective bargaining rights; fair and equitable remuneration; appropriate working conditions and working hours; occupational health and safety; personal data protection and privacy; respect for cultural diversity; access to water and sanitation; respect for the rights of vulnerable groups; adherence to the principle of Free, Prior and Informed Consent (FPIC); and the use of security practices that do not infringe upon human rights.
The Sustainability Working Committee is responsible for establishing the governance structure and overseeing human rights and labor practices across the organization. This includes ensuring the implementation of Human Rights Due Diligence (HRDD) throughout the value chain, with comprehensive assessments conducted on an ongoing basis and systematically reviewed every three years. The Committee is also responsible for monitoring progress, disclosing human rights performance through the Company's annual report and/or corporate website, and reporting on material human rights issues to the Board of Directors on a regular basis. To ensure alignment with the Company's policies and internationally recognized standards, the Sustainability Working Committee collaborates closely with relevant functions across the organization to drive the effective implementation of human rights management practices.
Human Rights Due Diligence: HRDD
Since 2023, Osotspa has implemented Human Rights Due Diligence (HRDD), a process for assessing human rights risks in line with the United Nations Guiding Principles on Business and Human Rights (UNGPs). As part of the HRDD process, the Company assesses key human rights issues, including:
- Forced labor
- Human trafficking
- Child labor
- Freedom of association
- The right to collective bargaining
- Discrimination
- Health & Safety
- Equal remuneration
The HRDD process covers the Company's operations across the entire value chain and is conducted systematically at defined intervals, with a comprehensive review undertaken every three years to support continuous improvement. Human rights assessments are also integrated into new business relationships as part of the Company's human rights risk assessment process. In addition, the assessment covers managed joint ventures, Tier 1 suppliers and contractors, as well as joint ventures in which the Company holds more than 10% equity interest but does not have management control.
The HRDD process places particular emphasis on identifying and assessing impacts on at-risk and vulnerable groups that may be adversely affected by the Company's activities. The assessment enables the Company to identify and analyze human rights risks, strengthen existing control measures, and develop additional preventive actions to address potential future risks. The Company also regularly monitors its human rights performance to ensure the effectiveness of existing prevention, mitigation, and control measures.
Osotspa has established a Human Rights Due Diligence (HRDD) process consisting of the following steps:
Human Rights Risk Assessment: HRRA
Human rights risk management is a key pillar of the Company's ESG strategy, supporting business resilience and sustainable operations throughout the value chain. Osotspa is committed to protecting the well-being and rights of all stakeholders, including employees, suppliers, contractors, business partners, joint ventures, customers, consumers, and local communities. Particular attention is given to at-risk and vulnerable groups, such as pregnant women, LGBTQI+ individuals, older persons, persons with disabilities, migrant workers, contract workers, indigenous peoples, and local communities.
The Company defines the scope of its human rights due diligence to cover all factories and operational sites across the Osotspa Group, as well as business partners, and conducts assessments every three years. The primary objective is to identify, prevent, and mitigate potential human rights risks and impacts through appropriate remediation measures and responsible business practices throughout the value chain. This enables the Company to prevent human rights violations and respond to potential risks in a timely and effective manner.
Osotspa conducts Human Rights Risk Assessments (HRRA) as part of its Human Rights Due Diligence (HRDD) process to identify and assess potential human rights risks arising from its business operations and across the value chain. The assessment covers the Company's operations, including subsidiaries and joint ventures under its management control, as well as business partners. The assessment is reviewed regularly on an annual basis, or whenever significant business changes occur, including mergers and acquisitions, to support the prevention and mitigation of adverse impacts and the development of appropriate management measures and remediation mechanisms.
The assessment process includes workshops with relevant internal stakeholders to identify salient human rights impacts, prioritize human rights issues, and develop additional risk management measures. This is complemented by reviews of relevant policies, procedures, and operational practices, interviews with management and site personnel, and risk-based supplier screening to identify issues that may adversely affect rights-holders.
The Human Rights Risk Assessment covered the following activities across the value chain:
Potential Human Rights Impacts on Rights Holders
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In 2023, Osotspa conducted a Human Rights Risk Assessment covering 100% of its factories and operational sites (13 locations). The assessment identified five key human rights risk areas within the Company's operations, namely 1) employee health and safety, 2) consumer health and safety, 3) supplier and contractor health and safety, 4) discrimination and harassment, and 5) community standards of living. Appropriate risk mitigation measures and impact prevention mechanisms were established for all identified risks. The assessment did not identify any human rights risks or violations related to indigenous peoples.
In addition, the Company does not operate in areas that meet the relevant definitions of indigenous peoples' territories.
In 2025, the Company continued to review and monitor these key risk areas to ensure the effectiveness of the mitigation and preventive measures already in place. Osotspa remains committed to continuously strengthening its human rights due diligence process and plans to conduct its next comprehensive Human Rights Risk Assessment in 2026.
Prevention of Child Labor and Forced Labor
Osotspa placed the highest priority on preventing child labor and forced labor throughout its operations and value chain. This issue is integrated into the Company's annual human rights risk assessment process, covering employees, suppliers, and contractors.
The Company applies risk assessment criteria aligned with Thai labor laws, the United Nations Guiding Principles on Business and Human Rights (UNGPs), and internationally recognized labor standards to identify areas that may be at risk of child labor, forced labor, or other inappropriate working conditions.
The assessment covers the Company's operations, as well as screened suppliers and contractors identified as having potential risk exposure.
In 2025, No cases of child labor or forced labor were identified
Nevertheless, the Company continues to implement stringent monitoring and preventive measures by
- incorporating clear human rights and labor requirements into procurement and contracting processes
- conducting assessments of high-risk suppliers
- promoting access to safe and confidential grievance channels
Remediation Mechanisms for Human Rights Violations
Osotspa regularly reviews its commitments under the Human Rights Policy and takes prompt action to address grievances or potential human rights violations that may arise. The Company places importance on monitoring outcomes and providing remedies to affected parties in cases where violations occur, while ensuring that appropriate corrective actions are implemented in a timely manner. Such actions may include apologies, compensation, rehabilitation, and other measures to prevent similar incidents from recurring. The Company is committed to taking immediate action to address human rights impacts, with a focus on restoring affected rightsholders and remedying any harm resulting from its business activities. Remedial measures may take various forms, including both financial and non-financial compensation, depending on the nature and severity of the impact. In addition, disciplinary actions and proactive preventive measures may be implemented to strengthen human rights management and reduce the likelihood of future occurrences.
Reporting of Human Rights Violations
Stakeholders may report human rights violations or non-compliance with the Company's Human Rights Policy through various reporting and grievance channels. Whistleblowers and complainants are protected throughout the investigation process in accordance with the Company's established procedures. Information received through these channels is used to strengthen risk prevention measures and improve the management of human rights-related issues. In addition, the Company publicly discloses its human rights performance and related initiatives through its sustainability website to enhance transparency and accountability in human rights management.
Confidential Reporting and Grievance Channels
Report via
Hotline
Company Call Center
Grievance boxes
Written submissions addressed to the Audit Committee or the Company
Osotspa Public Company Limited 348 Ramkhamhaeng Road, Hua Mak, Bang Kapi, Bangkok 10240, ThailandThe Company received one complaint related to workplace harassment through its grievance channel in 2025. The case was investigated in accordance with the Company's internal investigation procedures, with all relevant information and evidence carefully reviewed to ensure a fair and impartial process for all parties involved. The investigation determined that conduct constituted a violation of the Company's Code of Conduct and Workplace Harassment Prevention Policy. The Company therefore took disciplinary action in accordance with its internal regulations, including the termination of employment of the offender, and the case was subsequently closed. The Company places great importance on protecting the confidentiality of complainants and all parties involved. All information is handled in accordance with the Company's confidentiality principles and personal data protection measures.
Fostering a Culture of Respect for Human Rights
Osotspa adheres to the principles of the International Labor Organization (ILO) and maintains a zero-tolerance approach toward discrimination and harassment in all forms. The Company also respects employees’ rights to freedom of association and collective bargaining. Recognizing that its people are a key driver of sustainable business success, Osotspa is committed to fostering a positive workplace culture and working environment based on equality, respect for individual dignity, and human rights principles. The Company applies these principles across all employment practices, including recruitment, appointment, promotion, and transfer, without discrimination based on race, religion, gender, skin color, age, gender identity and sexual orientation (LGBTQIA+), culture, indigenous status, political opinion, disability, or any other status.
The Company strictly prohibits child labor, forced labor, and the employment of illegal migrant workers. As part of its Human Rights Due Diligence process, Osotspa assesses risks related to freedom of association and collective bargaining across its operations and relevant suppliers. No significant risks were identified. In 2025, no incidents involving restrictions on freedom of association or collective bargaining rights were reported. The Company continues to support employee participation and engagement mechanisms in compliance with applicable laws and regulations.
Osotspa also promotes human rights awareness through regular training and communication program, including the annual CoC & Anti-Corruption & SD & Human Rights & IT e-Learning program and the MST Live Session: “Human Rights.” These initiatives reinforce employees’ understanding of human rights principles and support a safe, diverse, and inclusive workplace
- The Company requires all employees to complete the annual Essential Learning e-learning program, which includes training on Human Rights and the Company's Code of Conduct. In 2025, 100% of employees completed the program.
- The Company also organized the MST Live Session: "Human Rights", attended by 505 employees, to strengthen awareness and understanding of human rights principles. The program reinforced employees' commitment to the Company's Human Rights Policy, promoted a safe, diverse, and inclusive workplace, and contributed to strengthening relationships with stakeholders and fostering long-term public trust.
- In addition, the Company requires security personnel, contractors, and business partners to complete training on the Supplier Sustainable Code of Conduct and the Human Rights Policy prior to commencing work with the Company.