Human Rights at Osotspa

In 2023, incidents of human rights violations are
Issues
100% of the factories and operational areas within the Osotspa Group have conducted Human Rights due diligence and overall impact assessments.
25% of the factories and operational areas within the Osotspa Group have identified human rights risk issues.
100% of the factories and operational areas within the Osotspa Group have identified human rights risks, investigated them, and developed a risk mitigation plan.
100% of the factories and operational areas within the Osotspa Group have implemented a human rights policy and mitigation plan to manage risks and address both existing and potential impacts.

หมายเหตุ การประเมินความเสี่ยงด้านสิทธิมนุษยชนของกลุ่มบริษัทโอสถสภาครอบคลุมโรงงานและพื้นที่ปฏิบัติงานทั้งหมด 16 แห่ง ซึ่งเป็นพื้นที่ที่ดำเนินกิจกรรมทางธุรกิจของบริษัทฯ ตลอดทั้งห่วงโซ่อุปทาน ครอบคลุมไปถึงคู่ค้าทางธุรกิจ

Management Approach

Human rights risk management is one of the pillars of the Company's economic, social, and environmental (ESG) strategy, which aims to improve efficiency and ensure business continuity across the supply chain. Through the strategy, the company demonstrates its commitment to enhancing the quality of life for all its stakeholders. Our stakeholders include employees, partners, contractors, business partners, joint ventures, as well as other business relationships including new mergers and acquisitions, customers, consumers, and related communities. Additionally, we consider at-risk or vulnerable groups such as pregnant women, LGBTQI+ groups, the elderly, disabled people, migrant workers, third-party employees, indigenous peoples, and local communities. In short, all individuals who may be affected by the company's business operations and other activities related to business activities throughout the value chain.

We investigate and identify human rights risks to ensure proper management and mitigation. Human rights principles are also upheld when treating our stakeholders. These efforts help the Company maintain a positive organizational image and fosters a healthy workplace environment, resulting in greater employee satisfaction. This, in turn, enhances work efficiency and ensures sustainability in business operations.

Human Rights Due Diligence: HRDD

Osotspa has conducted comprehensive Human Rights Due Diligence (HRDD), in accordance with the UN Guiding Principles on Business and Human Rights (UNGPs).

In addition, the Company has instituted a Human Rights Policy that aligns with both Thailand's human rights policy and International Human Rights Standards. The principles of this policy reflect

  • Labor Protection Act B.E. 2541 (1998)
  • Universal Declaration of Human Rights : UDHR
  • International Covenant on Civil and Political Rights : ICCPR
  • International Covenant on Economic, Social and Cultural Rights : ICESCR
  • United Nations Global Compact: UNGC
  • UN Guiding Principles on Business and Human Rights: UNGP
  • Declaration of the International Labor Organization (ILO) on Fundamental Principles and Rights at Work, and
  • the related components in the Voluntary Principles on Security and Human Rights

These serve as guidelines for managing human rights risks.

Human Rights Due Diligence (HRDD): The Procedure

Performance Highlights

Human Right Risk Assessment: HRRA

Osotspa conducted a Human Rights Risk Assessment (HRRA) in which it specified the scope for the assessment and then identified related human rights issues across all factories and operational areas within Osotspa Group, including those of its business partners. The assessment is carried out every three years with the aim of identifying, preventing, and mitigating potential human rights violations. The findings lead to a determination of remedies within the organization. In addition, business activities throughout the supply chain are examined to ensure that there are no violations of human rights and that any potential risks can be managed promptly.

Assess human rights risks throughout the supply chain

1
Raw Material Sourcing
2
Production
3
Transport and Distribution
4
Product Development, Marketing, and Sales
5
Glass Recycling (Cullet)

Severity of Impact and Likelihood of Occurrence

Osotspa conducted a comprehensive human rights risk assessment, using a risk assessment matrix to identify and prioritize each potential issue. This assessment evaluated both the severity of the impact and the likelihood of occurrence of each risk, while also considering factors such as the organization's size, scope, and mitigation capabilities.

Implementing these guidelines helps the Company prioritize and manage human rights risk issues based on their severity. Issues with a high level of severity and likelihood of occurrence are classified as high risk. The Company moves with alacrity to manage and prevent the occurrence of these issues in order to reduce their severity, as well as the likelihood that they may occur, and continuously monitors the progress of operations.

Risk Issues in the Organization
Issues
Risk Issues in the Value Chain
Issues

Results of the Human Rights Assessment (HRRA)

5 risk issues have been identified within the organization, and the following risk mitigation measures and preventive mechanisms have been established to mitigate the effects of each risk issue:

Risk
Accidents that occur with employees during operations, such as injuries from being struck by sharp objects like glass.
Potentially affected factories and operational areas
e.g. glass production factories
Potentially Affected Rights Holder
Employees and vulnerable groups
Risk Mitigation Measures and Preventive Mechanisms
Establish a human rights policy
Establish a security policy focusing on occupational safety, health, and environment
Obtain certification for health and safety standards at the international level, such as ISO 45001:2018
Receive recognition through certificates, such as the Outstanding Business Establishment in Safety Award for promoting a sustainable preventive safety culture through campaign activities aimed at achieving a zero occupational accident rate
Foster an effective safety culture among all employees by implementing principles such as Behavior Based Safety (BBS) that instill safety behaviors
Provide safety knowledge training to all employees in both online and on-site formats
Implement occupational health and safety software (SHE-Software).
Conduct regular assessments of machine readiness and safety, as well as the environment within the work area
Schedule health and safety assessments to ensure that employees are aware of the priority placed on their health and safety, especially if concerns arise regarding their well-being
Ensure that employees have the right to receive appropriate new work assignments when necessary
Create a complaint channel for all employees
Risk
Discrimination and Harassment
Potentially affected factories and operational areas
Beverage Production
Potentially Affected Rights Holder
Employees and vulnerable groups
Risk Mitigation Measures and Preventive Mechanisms
Establish a human rights policy
Establish a business ethics policy that integrates human rights issues for employees
Provide human rights policy training to all employees
Include employee representatives on the welfare committee to convene meetings, make recommendations for employee welfare, and address issues such as discrimination and harassment
Received the Outstanding Establishment Award in Labor Relations and Welfare (Thailand Labor Management Excellence Award) from the Welfare Department and the Ministry of Labor's Labor Protection Division. This prestigious award recognizes companies that demonstrate exemplary practices that enhance the quality of life for their employees and foster positive relationships. It also acknowledges the implementation of practices aimed at promoting non-discrimination and preventing harassment within the workplace
Risk
Operational location risk may disrupt nearby communities
Potentially affected factories and operational areas
Beverage Production
Potentially Affected Rights Holder
Local communities and vulnerable groups
Risk Mitigation Measures and Preventive Mechanisms
Establish a human rights policy
Develop and maintain infrastructure and machinery regularly to reduce the risk of machine malfunction and its potential impacts
Provide diverse communication and complaint channels for the community to express their opinions, suggestions, concerns, and complaints regarding the Company's business activities; this ensures that all stakeholders have a platform to voice their concerns and that their issues are heard and addressed
Establish a grievance mechanism to address complaints and disputes raised by the community; this mechanism includes an investigation and problem-solving process designed to ensure that all complaints are handled in a timely and confidential manner, thus safeguarding the rights of complainants
Initiate community survey and participation projects throughout the value chain to support local communities
Establish a complaint channel for communities surrounding the factory and operating areas
Risk
Product contamination
Potentially affected factories and operational areas
Glass Production and
Beverage Production
Potentially Affected Rights Holder
Customers, consumers, and vulnerable groups
Risk Mitigation Measures and Preventive Mechanisms
Establish a human rights policy
Determine product quality policy, emphasizing food safety and Halal standards
Standards and certifications earned include GMP (Good Manufacturing Practice), GHP (Good Hygiene Practice), HACCP (Hazard Analysis and Critical Control Point) standards, Halal standards, FSSC 22000 (Food Safety System Certification) standards, ISO 9000 standards, and ISO 22716 standards (2007)
Expand the use of advanced technology to improve processes, automate tasks, and reduce human error in quality control, process management, and laboratory controls
Leverage remote auditing for external parties and clients to ensure product quality throughout the supply chain, all the way to the end-consumer
Provide various communication and complaint channels for consumers to express their opinions, suggestions, concerns, and complaints through the Call-Center number
Risk
Risks to suppliers during operations, such as transportation accidents
Potentially affected factories and operational areas
Beverage Production
Potentially Affected Rights Holder
Suppliers, contractors, business partners, joint venture companies, individuals in other business relationships, and vulnerable groups
Risk Mitigation Measures and Preventive Mechanisms
Establish a human rights policy
Establish policies on occupational safety, health, and environment
Obtain certification for health and safety standards at the international level, such as ISO 45001:2018
Osotspa has been recognized as an Outstanding Safety Establishment for promoting a preventive safety culture and achieving zero work-related accidents
Cultivate a safety culture among all employees by utilizing the principles of Behavior Based Safety (BBS) to instill safety behavior at all levels of the organization
Provide customized safety education and training to suppliers, employees, and external agencies, tailored to their specific tasks and responsibilities
Regularly assess the readiness and safety of machinery, as well as the environment within the work area
Conduct human rights risk assessments for suppliers, incorporating health and safety risk assessments as part of the evaluation process
Provide a complaint channel for suppliers, employees, and external agencies

Approaches and Procedures for Monitoring and Reporting on Human Rights Risks

Osotspa has established whistleblowing and reporting channels to empower stakeholders and rights holders throughout the entire value chain to report incidents of human rights violations or non-compliance with human rights policies. Whistleblowers will receive protection throughout the investigation process. Information received through these channels is of paramount importance for monitoring and assessing the company's performance in relation to human rights.

The Company will use the information gathered through these channels to improve and refine existing risk mitigation and prevention mechanisms, as well as to develop additional measures to address human rights issues that may arise as a result of both direct and indirect business operations. The Company is committed to making consistent improvements to the efficacy of the comprehensive human rights inspection process.

To uphold transparency, the Company disseminates information about its human rights endeavors through the Osotspa website, which is accessible to the public.

Right holders involved in all affected value chains can report and provide confidential information through the following channels:

Report
directly to the responsible personnel
Call Center
Email
to hotline@osotspa.com or report a complaint at www.osotspa.com
Letter
to complaint box of the Company and its affiliates
Contact Head of Internal Audit
at Osotspa Public Company Limited, 132 Klongchan Post Office, Klongchan, Bangkapi, Bangkok 10240
Letter to Chairperson of Audit Committee or Directors
at Osotspa Public Company Limited, Building 5, No. 348, Ramkhamhaeng Road, Hua Mak Subdistrict, Bang Kapi District, Bangkok, 10240

Remedial Mechanisms for Human Rights Violations

Osotspa is committed to upholding the highest standards of ethical conduct in business and recognizes the critical role of human rights. In support of this, the organization assesses potential human rights risks and has implemented additional measures to prevent and mitigate such risks. Furthermore, the Company is fully committed to monitoring and reporting on its performance to ensure the most effective management of human rights.

Osotspa consistently evaluates its policy commitments and responds promptly to address any complaints or violations that may arise, prioritizing effective remedial actions for those affected. In cases of human rights violations, the Company takes immediate corrective measures, focusing on rehabilitation and compensation for affected rights holders, while also addressing any damages resulting from its business activities. These remedial actions may involve various forms of compensation (such as apologies, financial or non-financial remedies), penalties, and proactive measures to prevent future incidents.